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Global Dietary Supplements Company

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Dietary Supplements Company Case Study

Global leader in the manufacturing of  dietary supplements and soy-based snack bars under marquis brand names. Since their inception, they’ve been a global leader in wellness, producing and distributing their products in the U.S., as well as throughout the world.

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This leading dietary supplements organization embarked on a multi-year, multi-phase initiative structured to create a sustainable business transformation platform that enabled continuous improvement of business processes and corresponding implementation of current technologies. They ran a heavily customized ERP solution that resulted in inefficiencies in plant operations, logistics, order management, and other areas. They also lacked mobility solutions and were running on an outdated platform.

The CSS Approach

CSS leveraged out-of-the-box functionality within JD Edwards EnterpriseOne and integrated Value Chain Planning to give this organization a scalable, unified strategy that would streamline processes, and allow visibility across the plant and operations. Standard change management services gave employees early buy-in and made them champions of their new solution. CSS was selected for all phases of the project, which includes future phase work to further reduce customizations while providing a scalable, modern solution.


CSS created a holistic solution, integrated teams and processes, and developed an interface to support industry specific processes, while dramatically reducing customizations across the enterprise – nearly 3,000 customizations were eliminated. The 9.2 upgrade was only a part of the transformation. CSS also replaced the custom Product Allocation tool with JDE Fulfillment Management, implemented DSI mobility solutions for the company’s Manufacturing Execution System (MES) and basic WMS transactions, transitioned to a new platform and servers and implemented Oracle Golden Gate for creation and maintenance of a reporting database.

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    Replaced 89% of customizations with standard JD Edwards functionality

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    Improved agility to respond to rapidly evolving business needs such as M&A

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    Overall improvement in quality and a significant reduction in costs from improved business processes

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    Moved to a collaborative value chain

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    Integrated planning and execution teams for improved collaboration

From day one, CSS demonstrated a thorough understanding of our industry and encouraged us to infuse leading practices into everything we do. By challenging us to follow standard practices and processes, it helped us focus on the business value associated technology.

- Vice President Enterprise Applications