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Liberty Hardware Case Study

Liberty Hardware offers its extensive line of custom hardware products through home centers, retailers and distribution channels across the country. Liberty is part of the family of MASCO companies, and is located in Winston-Salem, NC.

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Liberty Hardware was a long-time JD Edwards user interested in upgrading their solution, not replacing it. They were running an old version of JD Edwards that was off maintenance, which limited their ability be forward thinking with it. In order to get the support their company needed, they planned an upgrade from JD Edwards Xe to EnterpriseOne 9.2 and Tools 9.2.x, and selected CSS to assist. The company also sought to host the solution versus have it on-premise.

Liberty also wanted to keep their existing warehousing solution, PKMS, and the 25+ third party interfaces to it, along with connectivity to JD Edwards. There were significant concerns around user adoption and the changes an upgrade and new solution would bring.

The CSS Approach

With agreement from Liberty Hardware, CSS managed the project as a holistic business change for the company and identified a project plan that included nearly 50 opportunities for improvement, 8 proofs of concept and organizational change management in the U.S. and China locations.

CSS evaluated 1100 business requirements and implemented sales order, advanced pricing, general ledger, accounts payable, accounts receivables, purchasing, inventory, and EDI, in a 12-month time frame that was exactly on time and under budget.


The macro approach to this project allowed for user adoption and delivered a modern platform that would scale for future growth, while accommodating current multi-national locations. The impact of new technology on partners and users was positive and provided leadership with assurance of success by the application of a well-developed organizational change management plan that was inclusive of all business units.

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    44% Decrease in Custom Objects

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    Project completed on-time and under budget

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    Reduced on-premise infrastructure costs by hosting

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    Successful interfacing with 25+ third party partners

It’s good to see customers using JD Edwards as a platform for innovation that can create advantage.

Lyle Ekdahl, Senior Vice President JD Edwards, Oracle Corp.