Managed Services from ArganoCSS offers Nektar bonus savings, rollover hours, and a support system that flexes to their needs.
Nektar Therapeutics is a clinical-stage biopharmaceutical company with a proven track record of discovering and developing new medicines that treat patients living with debilitating diseases and conditions. As they conduct their life-changing business, they can be assured that JD Edwards is covered with Managed Services.
Like many global organizations, Nektar found it difficult to identify and retain resources to manage its Tier 1 ERP system, JD Edwards. And if they did find the right resources, they were not always fully utilized—and that came at a cost. Nektar supports an international structure, including multiple locations in the US and India. After a successful upgrade, Nektar augmented their talented support organization with Managed Services. The key for Nektar is the ability to get functional and development support through ArganoCSS’ Managed Services support group.
The ArganoCSS Approach
ArganoCSS Managed Services allows Nektar to “dial-up” or “dial-down” the level of support needed in particular areas such as JDE support desk help/escalation, managing JDE databases and environments, software patches, menus, security, deploying new functionality, developing reports/enhancements/integrations. By leveraging a flexible bundle of resource types, Nektar is able to use their support hours for functional or technical service seamlessly based on their needs. The ArganoCSS approach allows Nektar—and other clients—flexibility and gives them experienced resources. A hosted environment eliminates hardware costs and maintenance.
After a successful upgrade, Nektar wanted to continue to derive business value from their solutions. ArganoCSS helped Nektar realize the benefits of Managed Services and hosting so they could leverage the full functionality, save money, and empower their users within the organization.
What our client says
“The combination of ArganoCSS Managed Services support and having our system hosted in a data center has proved to be a cost-effective way for us to manage our JD Edwards system, freeing internal resources for other initiatives. ”
– Philip Lam, IT Director