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Sonoco Packaging & Promotions

Sonoco Packaging & Promotions is a global provider of consumer packaging, industrial products, protective solutions and display and packaging services. Since 1899, Sonoco has been headquartered in Hartsville, South Carolina, when they were first known as Southern Novelty Company. Today they’re a $5 billion business and one of the industry’s leaders in innovative packaging solutions.

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Sonoco ran a 20-year-old legacy version of JD Edwards: WorldSoftware, in programming language that is unfamiliar to most consultants. They were losing their internal resource to retirement and needed a cost-effective way to support their user community, while leveraging more of the software. And that moving from an on-site resource to remote, fractional support, like Managed Services, would interfere with timely help when they needed it.

The CSS Approach

Before Sonoco’s resource retired, CSS’ support consultants worked on site, providing a knowledge transfer and an opportunity for management to meet the Managed Services team. CSS began support before the on-site resource retired, providing a smooth transition for the users. Strong delivery management and weekly cadence calls helped ease the transition as well.


Sonoco’s management and user community quickly embraced CSS’ Managed Services team. CSS’ expertise in JD Edwards and RPG programming allowed Sonoco to complete projects and add functionality to their 15-year old software solution.

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    Signed 3-year support contract

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    Reduced day-to- day support costs by 10%

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    Saved 33% on implementing new functionality through Managed Services

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    Saved on overhead by replacing Sonoco contracted employee

We could not be more happy with the support we're getting from CSS. Everything we've needed has been done quickly to support our short timelines.