How to Leverage JD Edwards Managed Services for Business Improvement

In my last article, I discussed how you can make the most of your JD Edwards EnterpriseOne investment with continuous delivery. In this article, I’m going to discuss how you can accelerate your business’s technology use by leveraging managed services in tandem with new methodologies like continuous delivery.

Most large enterprises are already familiar with managed services providers that work with technology. They offer services for everything from data management and cybersecurity to ERP systems. Due to the extensiveness of the systems, Oracle ERP and JD Edwards managed services providers are particularly common.

Unfortunately, most Oracle ERP and JD Edwards managed services providers don’t provide high-value services. Traditionally, these managed services have been focused on break-fix tasks, waiting for customers to provide a task or error for technicians to resolve.

But today’s ERP systems aren’t just operational tools, they’re a major source of competitive advantage. The better your enhancements, the more optimal your business processes, and the faster you can get new functionality to market, the greater your ability to gain market share.

That differentiation has led to a general distrust of many ERP managed services providers. Companies today need more than just a break-fix service. They need innovation.

For JD Edwards especially, there are very few managed services providers who offer proactive innovation along with the more common break-fix services. Those that do can help companies use their JD Edwards system not only for daily tasks, but for business improvement that impacts everything from efficiency to revenue and customer satisfaction.

Here are four ways companies can use innovative JD Edwards managed services to improve business performance.

1. Improve Business Functions

Working with multiple JD Edwards’ ERP systems, including World and EnterpriseOne with multiple companies, specialized service providers bring with them deep expertise. They also have the added exposure of working with the system to support different business functions, such as finance, in specific industries like manufacturing, engineering, and construction.

The combination of business and industry knowledge with JD Edwards expertise results in a unique range of skill sets that’s difficult to find in a full-time hire. They can provide recommendations that will help your company more effectively leverage the tools and processes to improve functionality, while saving your business time and money.

2. Streamline Processes

This specialization is also the key to unlocking enhancements and functionalities already built within the ERP system. Too often, businesses develop workarounds to common business problems that don’t always leverage the system’s abilities most effectively. JD Edwards managed service providers can identify more efficient and effective workaround processes that frees up employee time and reduces their frustrations, so they can get better business results out of their efforts.

The best managed services providers will do this proactively, evaluating your system and how you’re using it in comparison to other companies in your industry. They’ll help you implement solutions that translate to measurable business improvement.

3. Upgrades, Enhancements, and New Features

A company’s ERP system should evolve to meet its needs. Most notably, that evolution involves ERP upgrades, enhancements, and new feature development. Managed services providers can help with all of these, including helping JD Edwards users migrate to EnterpriseOne 9.2 to take advantage of continuous delivery.

New features and enhancements can be customized to meet specific business needs, which can be developed by in-house developers. They can also be part of an upgrade or enhancement strategy as part of an upgrade. For each of these options, managed service providers can help develop functionality, offering their deep knowledge of the system. Plus, they can provide strategic guidance on which features will reduce time to market and enhance users’ abilities to produce better business results.

4. Expand In-House Expertise

Third-party JD Edwards managed service providers give company IT departments longer legs and arms. Not only can they deploy additional resources during periods of heightened activity, they also have access to a broad network of experts. JD Edwards managed service providers have business analysts who specialize in manufacturing finance processes as well as manufacturing supply chains, for example. By using managed services, you get access to a group of consultants whose combined expertise far exceeds what you could keep on in-house.

This is especially important to companies with ERP systems that bring together different operational functions onto one platform. Instead of having full-time experts for each business function (e.g., finance or procurement) on staff, you can bring on specific experts as needed. This cuts costs while ensuring the best results.

Choose a Managed Services Provider Who Offers a Strategic Partnership

Today’s competitive market leaves little – if any – room for reactive, break-fix oriented managed service providers. Instead, the best JD Edwards managed services companies are proactive in their approach. They actively employ business area and JD Edwards experts and create close partnerships with their clients that can handle ERP upgrades, enhancements, and process improvements. The end goal is always the same, to build a long-term, strategic partnership that helps your business improve business results.

Download the Turner Industries Upgrade Case Study