The Marathon After the Sprint
By Pete Ballou, Vice President of Managed Services, CSS International, Inc.
ERP projects can feel like a crazy, exhausting sprint to the finish line. You’re out of breath, wanting to celebrate that you’re live on the new system. Better processes and shiny new techie features. Life is good and we can all go back to normal day jobs. Yeah, right. You have a long way to go.
Anyone who has been in that race on an ERP project team knows that nothing could be farther from the truth. ERP solutions and the companies that run them are complex, dynamic systems that are constantly under siege with new requirements, new users and old familiar challenges of resistance to change. Life after Go-Live is the marathon after the sprint. And some of those miles can be painful if you’re not trained properly.
CSS Application Managed Services can help you deal with the challenges faced after going live by providing deep functional and technical expertise where you need it, when you need it. Our team of senior BAs and Deep Geeks are trained for the marathon and can help you manage the ongoing day-to-day challenges of supporting a tier 1 ERP system like JD Edwards in a responsive and cost-effective manner. So you can focus on the big picture.