JD Edwards Managed Services
Dedicated ERP Support, 24/7/365, or just when you need it. Our JD Edwards managed services and Continuous Delivery from Oracle allow you to focus on growing and managing your business, without worrying about your ERP technology. That’s because some of our 300+ experienced on-shore professionals with an average of 20 years in the industry will keep an eye on your Oracle ERP system so you don’t have to.
Comprehensive JDE Support Your Way
More than just CNC. Our ERP management provides your company with remote, responsive JD Edwards support, along with functional applications, CNC and data administration, and hosted system management – and saves 50-60% on support costs. And with Oracle’s Continuous Delivery model for JD Edwards, we also provide tools and applications upgrades so you stay code current; development (including but not limited to BIP and BSSV), integrations and extensions, and more for your industry’s unique needs. You will receive clear, practical, and accurate training and documentation, whenever needed. If you run into a challenge, you will appreciate CSS’ emergency response team. Another benefit of partnering with CSS: You can count on complete continuity, with dedicated cloud support specialists, delivery management and shorter-term staff augmentation resources when needed.
What Can Managed Services Do For You?
Managed Services Your Way gives you a predictable cost structure and upgrade model for the future. Plus, your business can experience up to a 30% decrease in overhead costs with JD Edwards managed services by CSS.
What Our Clients Say
“Having CSS’ Managed Services has enabled us to continue to support our organization and refine how we’re leveraging our ERP, even with limited in-house support staff.”
– Brooke Peters, Manager IT & IS, Bayer Healthcare Animal Health
While big projects are a focus for IT departments, we know there are other tasks that need to get done on a daily basis in JD Edwards modules. Whether it’s cleaning up AP, doing reconciliations, or you need distribution and warehouse consultants or a JDE finance consultant for short term support, you have access to some of the best, most seasoned JD Edwards consultants from CSS — who not only work on big long-term projects, but are available in between for daily support of your JD Edwards solution. Contact us to learn more about our JDE consultants who may be available now for staff augmentation needs.
The CSS Options
CSS offers three managed services packages for clients requiring various levels of support:
- Basic: Our simplest package and help when you need it, such as system administration and help desk.
- Managed: Partnerships for growing organizations and an extension of your team.
- Strategic: We push the limits of your system to get maximum value and business results, uncovering the true potential of the solution.
JDE Managed Services FAQs
You’re right that this service can be labeled in numerous ways. Other terms used for managed services include the following:
- outsourced IT provider
- IT service management
- IT services support
- IT management consulting services
- application managed services
- application managed support
- technology service support
- fully managed IT services
If your company is looking for this service, we invite you to contact us today. We have the largest JD Edwards-dedicated team in the industry.
“ERP support” is actually jargon for the managed services provided for enterprise resource planning solutions—in other words, for your JD Edwards ERP solution. CSS provides a continuous service model for the ERP support we provide for JD Edwards, and benefits received from this managed services offering include:
- lower costs
- faster, seamless updates
- shorter time to value
- minimized customizations
- frequent enhancements of the application
- services provided on a customer-focused schedule
- minimized risk for major updates
- senior experience, both functional and technical
If you’re ready for a free 30-minute managed support evaluation call for your JD Edwards application, sign up here today.
We provide remote, highly responsive Oracle managed services, with on-call support available 24/7/365. Dedicated specialists are assigned to your company so that you benefit from:
- complete continuity
- expert technical resources
- expert functional resources
Plus, companies using our managed services can experience up to a 30 percent decrease in overall overhead costs.
CSS offers three levels of service for our JD Edwards clients so they can get the exact support they need at the cost they can absorb.
We do! Here are highlights of three of them.
This global leader in production and marketing of systems and components for water and fuel movement had a resource allocation dilemma during their JD Edwards EnterpriseOne project. The internal experts who were supporting their current system were also the ones involved in performing the JD Edwards upgrade—and this led to major delays in their project.
To address this, Franklin Electric chose CSS managed services to support the workload on their existing system. Our experts in RPG programming freed up the Franklin Electric team to manage the upgrade, providing resource balance needed for success.
This California-based company is the largest employee-owned resource recovery company, one that experienced rapid business growth. This growth was exciting, but it led to an outdated ERP system that prevented them from remotely accessing their systems; implementing paperless workflow; and keeping up with payroll law changes.
So, CSS implemented a JD Edwards system that provided a standardized solution across the enterprise, with modules including inventory purchasing, order management, and payroll work orders. We also recommended JD Edwards managed services to continue to provide comprehensive, ongoing support.
This company has provided construction services since 1894 to public and private clients, worldwide. When they acquired nine separate companies, each with its own enterprise resource planning system, they quickly recognized the need for a consolidated and scalable solution to grow alongside their business. Their timeline was aggressive and they expressed some doubts that JD Edwards could fulfill their needs within their budget.
Our solution was to group business units together based upon legacy ERP solutions; create a global design; leverage pre-configured templates; and strategically roll JD Edwards out in multiple phases. We were able to rapidly deploy JD Edwards while also implementing a pay-when-paid functionality that allowed this global company to deliver services cost effectively on lump sum jobs.
Tutor Perini used CSS managed services to:
- jump start their go-live process
- provide ongoing product support
- assist with help desk functions
Managed services freed up experienced project team members, both internal to the company and at CSS, to focus on the next rollout. The ultimate result was a complete back office conversion of 19 business units, thereby transforming the entire business.
We are a leading Oracle-only consulting firm with the largest JD Edwards-dedicated team in the industry, an award-winning JD Edwards and Cloud go-to and Specialized Partner in the Oracle Partner Network (OPN). We have Platinum and Cloud Select status for Oracle Solutions and we’re part of Oracle’s Cloud Excellence Implementer (CEI) program.
Our goal is to transform your business by making it:
- more agile
- more competitive
We hire only the best consultants, investing in their professional development, and provide clients with ongoing outstanding service. Contact us online or call us at 1-800-814-7705.