Although the term “managed services” is frequently used in the United States to describe partnering with consultants to efficiently and cost effectively manage a company’s IT functions, different terms can be used in various parts of the world. So, global enterprises may need to use different terms for clear company-wide communication.
Other terms used may include:
- outsourced IT provider
- IT service management
- IT services support
- IT management consulting services
- application managed services
- application managed support
- technology service support
- fully managed IT services
Overall, managed service providers help companies to maximize their investments in technology, freeing up executives and teams to focus on business growth.
At CSS, our managed services team works as an extension of your staff, helping you to optimize your applications and technology to stay ahead of your competition. Our Oracle consultants can help you to evaluate needs, both ones commonly held and those specific to your industry, and offer process improvements that will help you to boost functionality, lower costs, and improve operational efficiencies.
Your company can receive a free JDE managed services evaluation. This includes a 30-minute scheduled call to discuss business needs and to see if you would benefit from a managed solution.
At its simplest, this is typically a consulting firm that helps your enterprise to manage its technology. In the United States, “managed service provider” is a commonly-used term, but this isn’t necessarily so in other countries where your company may have operations. Other terms include:
- outsourced IT provider
- IT service management
- IT services support
- IT management consulting services
- application managed services
- application managed support
- technology service support
- fully managed IT services
Specific services that are needed will vary by company; but, in general, these are the areas where Oracle consultants at CSS serve as an extension of a company’s team:
- Functional Applications
- Hosted System Management
- Tools & Application Upgrades
- Quarterly Cloud Release Support
- Development (including BIP & BSSV)
- JD Edwards CNC
- Integrations & Extensions
- Unique Industry Needs
- Reconfigurations / Process Improvement
- Emergency Response
- Acquisitions Management
- Training
- Documentation
Benefits of working with an experienced Oracle managed service provider include that your team is freed up to focus on growing your business while the service provider focuses on technology efficiency improvements, finding opportunities for cost savings, maximizing reliability and consistency of service, reducing the need for IT administration in-house, freeing up your experts for more specialized work, and more.
Contact CSS online today for a free 30-minute scheduled managed services evaluation call.
The term “ERP support” is shorthand for managed services for your company’s enterprise resource planning solution, such as JD Edwards or Oracle Cloud ERP. At CSS, we provide a continuous service model to support your company’s ERP solution, and choosing us as your integrated service provider comes with the following benefits:
- faster, seamless updates with minimized customizations
- lower costs with a shorter time-to-value cycle
- frequent application enhancements on a customer-focused schedule
- regression testing of quarterly Cloud updates
- minimized risk when major upgrades are provided
- senior functional and technical experience
Our integrated managed service model is remote and responsive, with on-call support available 24/7/365. Companies can experience up to a 30 percent decrease in their overall overhead costs while benefiting from expert technical and functional resources, right when needed. At CSS, you can count on complete continuity, with dedicated specialists assigned to your company.
To see how Oracle consultants at CSS help companies to maximize their technology, here are three case studies:
If you’re ready for a free 30-minute managed support evaluation call, sign up here today.
CSS is a leading Oracle-only consultant firm, providing managed services to large companies in numerous industries. We are an award-winning Cloud and JD Edwards go-to and Specialized Partner in the Oracle Partner Network (OPN), with our expert team offering clients dedicated talent. Our goal is to transform your business by making it stronger, and more agile and competitive than ever before.
Here is our four-pronged formula for success:
- People: We hire only the best consultants and then we invest in their professional development.
- Customers: We provide them with ongoing outstanding service.
- Partners: We remain current with our Oracle Partner Programs and other technical certifications.
- Company: We stay lean, laser-focused, and highly efficient.
When you choose CSS for your managed services, you are selecting a company with Platinum and Cloud Select status for Oracle solutions, one that’s a part of Oracle’s Cloud Excellence Implementer (CEI) program. We tailor unique solutions for each and every client, so let’s talk! Contact us online or call us at 1-800-814-7705.
