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Oracle Managed Services:
Focus on your business. We'll focus on your technology.

Your business already faces enough challenges. Finding Oracle consultants with expertise who can help maximize your technology investment shouldn’t be one of them. Oracle Managed Services provides instant access to the industry knowledge, strategy, and technical skills you need to run your business and take your technology to the next level.

 

 

Download Overview

The Strategic Managed Services Advantage

We do more than push buttons. Our team of onshore expert consultants combines deep functional expertise with business objectives to develop the strategy you need to move forward. We work as an extension of your staff, evaluating unique industry needs and identifying process improvements that will help you stay ahead of the competition. By leveraging technology, we’ll help you increase functionality, improve operating efficiency, and lower costs.

See how Oracle Managed Services can help you get more from your Oracle ERP system.

Continuous Delivery Data Sheet
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    Low Business Overhead

    - Up to 30% decrease in overhead costs

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    Knowledgeable & Flexible

    - Expert technical and functional consultants when you need them

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    Complete Continuity

    - Dedicated Cloud Support Specialists and Delivery Management assigned to your company

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    Remote & Responsive

    - On-call support available 24/7

Oracle Managed Services: How can we help?

Our expert consultants understand how to make the most of your technology. Oracle Managed Services provides strategic support for:

  • Functional Applications
  • CNC
  • Hosted System Management
  • Tools & Application Upgrades
  • Development (including BIP & BSSV)
  • Integrations & Extensions
  • Unique Industry Needs
  • Reconfigurations / Process Improvement
  • Emergency Response
  • Acquisitions Management
  • Training
  • Documentation

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Testimonial

"Having CSS' managed services group has enabled us to continue to support our organization and refine how we're leveraging our ERP, even with limited in-house support staff."

- Brooke Peters, Manager IT & IS, Bayer Healthcare Animal Health

Stability and Partnership: Find Certainty in an Evolving IT World

Oracle Managed Services brings stability to your organization by providing the solution focus you need—on demand. In a world of rapidly evolving technology, we eliminate your staffing loose ends and training headaches. We mitigate risk and create room for you to focus on the Big Picture. Managed Services flexes and scales to ensure you don’t miss a beat. Our team is your team.

Cloud Hybrid Solutions

Oracle ERP systems are powerful tools that offer a continuous array of new functionality. Staying competitive means embracing new features – or even extending your footprint into the Cloud with add-on components that enhance your ERP’s native capabilities. Oracle Managed Services can help you evaluate what’s right for your business, then implement and support new advances quickly and cost-effectively.

Download Cloud ERP Info

 

Oracle Managed Services FAQs

What is managed services? Are there other terms for this service?

Although the term “managed services” is frequently used in the United States to describe partnering with consultants to efficiently and cost effectively manage a company’s IT functions, different terms can be used in various parts of the world. So, global enterprises may need to use different terms for clear company-wide communication. 

Other terms used may include:

  • outsourced IT provider
  • IT service management
  • IT services support
  • IT management consulting services
  • application managed services
  • application managed support
  • technology service support
  • fully managed IT services

Overall, managed service providers help companies to maximize their investments in technology, freeing up executives and teams to focus on business growth.

At CSS, our managed services team works as an extension of your staff, helping you to optimize your applications and technology to stay ahead of your competition. Our Oracle consultants can help you to evaluate needs, both ones commonly held and those specific to your industry, and offer process improvements that will help you to boost functionality, lower costs, and improve operational efficiencies. 

Your company can receive a free JDE managed services evaluation. This includes a 30-minute scheduled call to discuss business needs and to see if you would benefit from a managed solution. 

What is a managed service provider?

At its simplest, this is typically a consulting firm that helps your enterprise to manage its technology. In the United States, “managed service provider” is a commonly-used term, but this isn’t necessarily so in other countries where your company may have operations. Other terms include:

  • outsourced IT provider
  • IT service management
  • IT services support
  • IT management consulting services
  • application managed services
  • application managed support
  • technology service support
  • fully managed IT services

Specific services that are needed will vary by company; but, in general, these are the areas where Oracle consultants at CSS serve as an extension of a company’s team:

  • Functional Applications
  • Hosted System Management
  • Tools & Application Upgrades
  • Quarterly Cloud Release Support
  • Development (including BIP & BSSV)
  • JD Edwards CNC
  • Integrations & Extensions
  • Unique Industry Needs
  • Reconfigurations / Process Improvement
  • Emergency Response
  • Acquisitions Management
  • Training
  • Documentation

Benefits of working with an experienced Oracle managed service provider include that your team is freed up to focus on growing your business while the service provider focuses on technology efficiency improvements, finding opportunities for cost savings, maximizing reliability and consistency of service, reducing the need for IT administration in-house, freeing up your experts for more specialized work, and more. 

Contact CSS online today for a free 30-minute scheduled managed services evaluation call. 

What is ERP support?

The term “ERP support” is shorthand for managed services for your company’s enterprise resource planning solution, such as JD Edwards or Oracle Cloud ERP. At CSS, we provide a continuous service model to support your company’s ERP solution, and choosing us as your integrated service provider comes with the following benefits:

  • faster, seamless updates with minimized customizations
  • lower costs with a shorter time-to-value cycle
  • frequent application enhancements on a customer-focused schedule
  • regression testing of quarterly Cloud updates
  • minimized risk when major upgrades are provided
  • senior functional and technical experience

Our integrated managed service model is remote and responsive, with on-call support available 24/7/365. Companies can experience up to a 30 percent decrease in their overall overhead costs while benefiting from expert technical and functional resources, right when needed. At CSS, you can count on complete continuity, with dedicated specialists assigned to your company.

To see how Oracle consultants at CSS help companies to maximize their technology, here are three case studies:

If you’re ready for a free 30-minute managed support evaluation call, sign up here today.

Why is CSS a good choice for managed services?

CSS is a leading Oracle-only consultant firm, providing managed services to large companies in numerous industries. We are an award-winning Cloud and JD Edwards go-to and Specialized Partner in the Oracle Partner Network (OPN), with our expert team offering clients dedicated talent. Our goal is to transform your business by making it stronger, and more agile and competitive than ever before.

Here is our four-pronged formula for success:

  • People: We hire only the best consultants and then we invest in their professional development.
  • Customers: We provide them with ongoing outstanding service.
  • Partners: We remain current with our Oracle Partner Programs and other technical certifications.
  • Company: We stay lean, laser-focused, and highly efficient. 

When you choose CSS for your managed services, you are selecting a company with Platinum and Cloud Select status for Oracle solutions, one that’s a part of Oracle’s Cloud Excellence Implementer (CEI) program. We tailor unique solutions for each and every client, so let’s talk! Contact us online or call us at 1-800-814-7705.

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