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Organizational Change Management Helps Companies Reach ROI of 140%

Embrace change. Win at technology. With over 23 years of refining our Organizational Change Management (OCM) methodology, CSS knows from experience that planned individual and organizational change does not take place on its own. Leveraging our certified Psychologist, Tom Colbert, we integrate behavioral and neuro psychology into the way we deliver projects. We know that the likelihood of being on-time/on-budget and fully meeting business objectives is significantly reduced when OCM is not part of the overall project delivery.


OCM: Why It Matters

Effective Organizational Change Management (OCM) programs help companies realize an average ROI of over 140% — compared to those with poor change management processes realizing an average ROI of only 35%.

CSS’ change management combines best practices in the field of organizational change with sound behavioral science to direct change operations at the enterprise, division, project team, and individual levels.

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    Enterprise or Organizational Level

    - CSS rapidly assesses the organization to develop specified change plans, establish alignment for accountability and effective decision making decisions, and charter a process to manage the project's impact on the roles of the organization, its divisions, and people

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    Division, Facility, or Department Level

    - Specific/focused change initiatives are developed that will quantify the anticipated impact of the change, provide management and mitigation of risks, properly prepare for transition, and tailor activities to build the change skills of the local change network

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    Project/Core Process, and Extended Teams

    - Team members must perform as effective catalysts for change. On-going efforts are made throughout the life cycle of the project to maintain high-levels of functionality and productivity, reduce stress, and equip team members to lead the change long after go-live

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    - Efforts at the individual level extend beyond just ensuring adoption of new technologies to effectively managing the secondary and ternary impacts of the change, individual transformation to new business processes, and creating a culture of sustainability and growth

OCM Reading List from CSS Clients

OCM is critical to a project’s success; and leads companies to a culture of adoption and adaption, sustainability and stability. Browse the list of our clients’ favorites reads on the topic:

  • Organizational Culture and Leadership, by Edgar Schein
  • Leading Change, by John Kotter
  • Empire of the Summer Moon, by S.C. Gwynne
  • Make Your Bed, by William McRaven
  • Modern ERP, by Marianne Bradford


"By properly implementing CSS’ Organizational Change Management as part of the overall project implementation, we saw a much smoother and faster rate of end-user adoption. Our employees exhibited better proficiency with less strain on the business…and our PMO came out with a solid OCM methodology that makes our organization more agile. "

- Jeffrey Bruce, IT Director, Business Systems, Skanska USA Inc.

Psychology & Methodology: The OCM Bedrock

Business transformation and change around an enterprise-wide or significant initiative is often mistakenly viewed as a simple concept: “Get the right project management team and tell the people what they need to change.” Conventional wisdom in this case most always fails. The challenges of rapid end-user adoption and business transformation need to be met beyond the “Project Bubble.”

Where’s the risk? Today, the ERP and Cloud solutions an organization chooses are not the primary risk factor. Simply put, the software and hardware work. Your largest wild card is the people in your organization. When projects are mismanaged from the “human side” of technology/business transformation you are adding risk to your project, and results and outcomes are will not be fully realized. As an integrator and partner, we believe not addressing the people aspect is being irresponsible with our customer’s total solution.

Tom Colbert, Master of Change, Psychologist to the OCM Stars

Hi. I’m Tom. I’m the guy who tells you to embrace change to win at technology. You’ll see me on your project. Over 35+ years of practicing psychology, I’ve seen many scenarios where change was recognized but not accounted for. In business, that subtle distinction can be the difference between your project just surviving or thriving. As you embark on transformational projects and invest financially, don’t forget to account for the impact that change can have on your most valuable assets: your people. Win at technology. Let’s get started.

Organizational Change Management FAQs

What is organizational change management?

Organizational change management (OCM) focuses on the human side of changes within an enterprise, providing methods to address the impact that new business technology, processes and more can create within a company. Successful OCM frameworks help people to transition to new methodologies based upon their roles within a company, helping them to go beyond accepting changes to embracing how they can maximize enterprise successes. At CSS, we’ve found that effective OCM programs help companies realize an average ROI of 140%. Compare that to the average ROI of only 35% in companies with poor change management processes, and the impact of quality programs quickly becomes apparent.

At CSS, we combine the best organizational change practices with sound behavioral science, directing change operations at four levels: enterprise, division, project team, and individual. Contact us today to discuss your OCM challenges!

Why is organizational change management important?

Organizational change management (OCM) is key in driving successful change. We’ve found that effective OCM programs help enterprises to realize an average ROI of 140%, allowing them to maximize the impact of initiatives. Compare that to the average ROI of companies with poor OCM processes—35%—and you can easily see the impact of highly effective OCM methodologies. 

Strong OCM programs can align a company’s practices with its values, and can help to future-proof that organization from the impact of ongoing change, especially important in the ever-evolving, competitive environment of the 21st century. 

OCM helps everyone throughout the enterprise to speak the same language and optimize the value inherent in the company’s technologies—and can save the company significant amounts of time and money. Organizational change does not happen on its own, so contact us online today to discuss your OCM needs.

What are the components of change management?

We tailor our organizational change management (OCM) using these four business levels: enterprise/organizational; division, facility, or department; process/core or extended teams; and individual.

At the enterprise level, we establish accountability alignment and effective decision making procedures, and manage a project’s impact on organizational roles. At the division level, we quantify impacts, mitigate risks, properly prepare for transition, and more. At the team level, we focus on equipping teams for productivity, reducing stress and facilitating their ability to lead change long after the project is live. And, because the heart of OCM is helping people transition during change and maximize opportunity, we focus significantly on individual transformation to create a sustainable growth culture.

CSS recognizes how each project and its accompanying OCM needs are unique, so we integrate behavioral and neuro psychology into our methodologies. Please contact us online to discuss your unique OCM needs. 

What are the principles of change management?

Change management is geared towards maximizing transitional successes based upon a company’s unique culture. So, a key principle is to have a thorough understanding of company culture and then create organizational change management (OCM) methodologies that dovetail with an enterprise’s culture, and align change from there. Buy-in throughout a company is the ultimate goal, but it’s vital to have buy-in from the top from the start. Does the executive team agree about the reasons for change and the need to implement OCM?

Then, the OCM strategy must include plans specifically tailored for the entire organization, as well as for divisions, teams, and individuals. The strategy should be designed to guide people through understanding change, accepting it, and then embracing it for maximum success. 

To help, CSS leverages our certified psychologist to integrate behavioral and neuro psychology into our project delivery. Contact us online

What is a change management methodology?

Change management methodology is the approach taken to transition an enterprise, and the divisions, teams, and individuals within that enterprise, in a way that maximizes that company’s success. These methodologies are typically implemented when technologies and/or processes used within a company are being upgraded or otherwise improved upon. There are multiple models and approaches that can be used, with the most effective ones specifically tailored to a company’s culture, objectives, challenges, structures, and more.

Organizational change management (OCM) programs should be strategically created and implemented to maximum effectiveness. Here’s something to compare and contrast. At CSS, we have discovered how companies that implement a successful OCM program typically realize an ROI of 140%. Companies that use poor processes, though, average an ROI of 35%.

CSS has refined OCM methodology for more than 20 years, using best practices and integrating behavioral and neuro psychology into how we deliver projects. Contact us online!