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Organizational Change Management Helps Companies Reach ROI of 140%

Embrace change. Win at technology. With over 23 years of refining our Organizational Change Management (OCM) methodology, CSS knows from experience that planned individual and organizational change does not take place on its own. Leveraging our certified Psychologist, Tom Colbert, we integrate behavioral and neuro psychology into the way we deliver projects. We know that the likelihood of being on-time/on-budget and fully meeting business objectives is significantly reduced when OCM is not part of the overall project delivery.


OCM: Why It Matters

Effective Organizational Change Management (OCM) programs help companies realize an average ROI of over 140% — compared to those with poor change management processes realizing an average ROI of only 35%.

CSS’ change management combines best practices in the field of organizational change with sound behavioral science to direct change operations at the enterprise, division, project team, and individual levels.

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    Enterprise or Organizational Level

    - CSS rapidly assesses the organization to develop specified change plans, establish alignment for accountability and effective decision making decisions, and charter a process to manage the project's impact on the roles of the organization, its divisions, and people

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    Division, Facility, or Department Level

    - Specific/focused change initiatives are developed that will quantify the anticipated impact of the change, provide management and mitigation of risks, properly prepare for transition, and tailor activities to build the change skills of the local change network

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    Project/Core Process, and Extended Teams

    - Team members must perform as effective catalysts for change. On-going efforts are made throughout the life cycle of the project to maintain high-levels of functionality and productivity, reduce stress, and equip team members to lead the change long after go-live

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    - Efforts at the individual level extend beyond just ensuring adoption of new technologies to effectively managing the secondary and ternary impacts of the change, individual transformation to new business processes, and creating a culture of sustainability and growth

OCM Reading List from CSS Clients

OCM is critical to a project’s success; and leads companies to a culture of adoption and adaption, sustainability and stability. Browse the list of our clients’ favorites reads on the topic:

  • Organizational Culture and Leadership, by Edgar Schein
  • Leading Change, by John Kotter
  • Empire of the Summer Moon, by S.C. Gwynne
  • Make Your Bed, by William McRaven
  • Modern ERP, by Marianne Bradford


"By properly implementing CSS’ Organizational Change Management as part of the overall project implementation, we saw a much smoother and faster rate of end-user adoption. Our employees exhibited better proficiency with less strain on the business…and our PMO came out with a solid OCM methodology that makes our organization more agile. "

- Jeffrey Bruce, IT Director, Business Systems, Skanska USA Inc.

Psychology & Methodology: The OCM Bedrock

Business transformation and change around an enterprise-wide or significant initiative is often mistakenly viewed as a simple concept: “Get the right project management team and tell the people what they need to change.” Conventional wisdom in this case most always fails. The challenges of rapid end-user adoption and business transformation need to be met beyond the “Project Bubble.”

Where’s the risk? Today, the ERP and Cloud solutions an organization chooses are not the primary risk factor. Simply put, the software and hardware work. Your largest wild card is the people in your organization. When projects are mismanaged from the “human side” of technology/business transformation you are adding risk to your project, and results and outcomes are will not be fully realized. As an integrator and partner, we believe not addressing the people aspect is being irresponsible with our customer’s total solution.

Tom Colbert, Master of Change, Psychologist to the OCM Stars

Hi. I’m Tom. I’m the guy who tells you to embrace change to win at technology. You’ll see me on your project. Over 35+ years of practicing psychology, I’ve seen many scenarios where change was recognized but not accounted for. In business, that subtle distinction can be the difference between your project just surviving or thriving. As you embark on transformational projects and invest financially, don’t forget to account for the impact that change can have on your most valuable assets: your people. Win at technology. Let’s get started.